Frequently Asked Questions
What should the customer know about your pricing (e.g., discounts, fees)?
I have reasonable rates and don’t Mark up parts am willing to work with a customer to be sure they are completely satisfied.
What is your typical process for working with a new customer?
I work with my clients to help decide the best and most cost effective way to resolve their issues.
What education and/or training do you have that relates to your work?
Manufacturer training for Ricoh, Canon, Konica-Minolta and Samsung I have 30 years experience in the industry.
How did you get started doing this type of work?
I knew I was an engineer at the age of 13. My father expressed his insight for me to plan a career in electro-mechanical. He was right all along.
What types of businesses have you worked with?
I have worked with law enforcement, churches, major corporations, schools and private residential clients.
Describe a recent project you are fond of. How long did it take?
One of my major account clients has a t-shirt business. He has 4 wide format machines the size of cars. He only had one machine working. We got 2 up and running and his production has tripled. The client reported to me that he had the best month in sales ever!!
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you are working with someone who is willing to provide you with reliable references.
What questions should customers think through before talking to professionals about their project?
Please include the make and model of your machine in your request.